Privacy Policy

Who we are

BlockSphereX operates the blockspherex.com website, investor platform and related online services.

For the purposes of applicable United Kingdom data-protection law, BlockSphereX is responsible for the processing of personal information described in this Privacy Policy.

Scope of this policy

This Privacy Policy applies when you:

• Visit the BlockSphereX website.
• Create or use a BlockSphereX account.
• Complete identity verification.
• Review or select an investment plan.
• Submit a USDT deposit.
• Receive interest or investment credits.
• Request a withdrawal.
• Participate in the referral programme.
• Enable two-factor authentication.
• Submit a customer-support request.
• Otherwise communicate or interact with BlockSphereX.

This policy does not apply to third-party websites, digital wallets, cryptocurrency exchanges, blockchain explorers, authentication applications or other services that operate under their own privacy policies.

Information we collect

Account and contact information

• First name and last name.
• Email address.
• Username.
• Encrypted or securely hashed password credentials.
• Account preferences and security settings.
• Two-factor authentication status.
• Password reset and account-recovery activity.

Identity-verification information

• Full legal name.
• Date of birth.
• Nationality.
• Country of residence.
• Residential address.
• Occupation.
• Source-of-funds information.
• A copy of a government-issued photo ID.
• KYC application status and review history.
• Compliance and administrative review notes.

Investment and financial information

• Investment plan selections.
• Investment amounts.
• Investment start and maturity dates.
• Active principal.
• Interest and earnings credits.
• Available account balance.
• Deposit and withdrawal history.
• Referral rewards.
• Account-ledger entries.
• USDT wallet addresses.
• Selected blockchain networks.
• Blockchain transaction hashes or TXIDs.
• Transaction-confirmation information.

Technical and security information

• Internet Protocol address.
• Browser type.
• Device type and operating system.
• Login dates and times.
• Failed login attempts.
• Two-factor authentication attempts.
• Account activity and security events.
• Website error and diagnostic information.
• Audit logs.
• Cookie identifiers and website preferences.

Customer-support information

• Support messages and correspondence.
• The support category selected.
• Details of the issue reported.
• Transaction information supplied for investigation.
• Files, screenshots or documents you voluntarily upload.
• Complaint records and resolution notes.

How we use your information

BlockSphereX may use personal information to:

• Create, maintain and administer your account.
• Authenticate account logins.
• Administer password changes and account recovery.
• Provide two-factor authentication.
• Verify your identity.
• Review KYC submissions.
• Determine eligibility to use platform services.
• Administer investments.
• Calculate principal, interest and account balances.
• Verify USDT deposits.
• Review and process withdrawal requests.
• Maintain transaction and financial ledger records.
• Administer referral links and qualifying rewards.
• Detect fraud, abuse and suspicious activity.
• Prevent unauthorised account access.
• Investigate disputes and transaction issues.
• Provide customer and technical support.
• Send account, transaction and security notifications.
• Comply with legal, tax, regulatory and record-keeping obligations.
• Establish, exercise or defend legal claims.
• Improve the security, reliability and usability of the platform.

Our lawful bases for processing

Depending on the circumstances, BlockSphereX processes personal information under one or more of the following lawful bases.

Where BlockSphereX relies on legitimate interests, we consider whether the processing is necessary, proportionate and appropriately balanced against your rights and freedoms.

Identity verification and compliance information

Certain BlockSphereX services may remain unavailable until your identity-verification application has been reviewed and approved.

BlockSphereX uses identity-verification information to:

• Confirm the identity of account holders.
• Reduce the risk of fraud and impersonation.
• Assess whether platform access should be approved.
• Meet applicable legal and compliance requirements.
• Investigate suspicious or unusual activity.
• Restrict or suspend accounts where appropriate.

Government-issued identity documents are intended to be stored in a protected location and are not knowingly published through the normal WordPress Media Library.

Blockchain and cryptocurrency information

Public blockchain networks are decentralised and may permanently display information such as wallet addresses, transaction hashes, token amounts, network fees and confirmation records.

Information recorded on a public blockchain is not controlled solely by BlockSphereX and may not be capable of being altered, erased or removed by us.

BlockSphereX may review public blockchain information to:

• Verify that a deposit reached the correct wallet.
• Confirm the selected blockchain network.
• Confirm the token and transaction amount.
• Confirm transaction status and confirmations.
• Investigate delayed, missing or disputed transactions.
• Detect suspected fraud, abuse or misuse.

Users are responsible for ensuring that the correct USDT network and wallet address are selected before sending cryptocurrency.

How we share personal information

BlockSphereX does not sell your personal information to advertisers.

Personal information may be disclosed where reasonably necessary to:

• Website hosting and cloud-infrastructure providers.
• Email-delivery and communication providers.
• Identity-verification or compliance providers.
• Cybersecurity and fraud-prevention providers.
• Backup and data-storage providers.
• Analytics providers, where permitted.
• Legal, accounting, audit or compliance advisers.
• Government, regulatory, tax or law-enforcement authorities where disclosure is required or lawful.
• Parties involved in a restructuring, transfer, sale or acquisition of the platform or its assets.

Service providers acting on behalf of BlockSphereX are expected to process information only for authorised purposes and under appropriate confidentiality and data-protection obligations.

International data transfers

Some service providers or technical systems used by BlockSphereX may process personal information outside the United Kingdom.

Where United Kingdom international-transfer restrictions apply, BlockSphereX will seek to use an appropriate transfer mechanism, which may include:

• A United Kingdom adequacy regulation.
• The United Kingdom International Data Transfer Agreement.
• The United Kingdom Addendum to approved standard contractual clauses.
• Another lawful safeguard or permitted exception.

You may contact privacy@blockspherex.com for further information about safeguards used for international transfers.

How long we retain information

BlockSphereX retains personal information only for as long as reasonably required for the purpose for which it was collected, including legal, regulatory, accounting, security, fraud-prevention and dispute-resolution requirements.

Information may be retained for longer where reasonably necessary for an investigation, legal claim, regulatory request, fraud-prevention purpose or legal hold.

How we protect personal information

BlockSphereX uses technical, administrative and organisational controls designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.

Security measures may include:

• Password hashing and secure authentication controls.
• Authenticator-app two-factor authentication.
• Login-rate limiting.
• Security monitoring and audit logs.
• Role-based administrative access.
• Restricted access to identity documents.
• HTTPS encryption during transmission.
• Firewalls and infrastructure security.
• Data backups.
• Manual review of deposits and withdrawals.
• Account activity and fraud monitoring.

No website, digital platform or transmission method can be guaranteed to be completely secure.

You are responsible for protecting your password, authenticator device, recovery codes, cryptocurrency wallet credentials and any device used to access your account.

Cookies and similar technologies

BlockSphereX may use cookies and similar technologies for:

• Account authentication.
• Session management.
• Security and fraud prevention.
• Remembering account and website preferences.
• Website functionality.
• Performance and diagnostic purposes.
• Analytics, where permitted.
• Embedded third-party content.

Cookies that are strictly necessary to provide requested functionality may be used without optional consent.

Where consent is required for analytics, advertising or other non-essential cookies, those cookies should not be activated until the appropriate consent has been obtained.

Review our Cookie Policy for further information.

Your data-protection rights

Subject to applicable United Kingdom law and any relevant exemption, you may have the following rights.

To exercise a privacy right, contact:

BlockSphereX may request information needed to verify your identity before processing a privacy request.

Some rights are not absolute. For example, transaction, KYC, fraud-prevention, accounting or legal records may need to be retained even after an account is closed.

Automated decision-making and profiling

BlockSphereX may use automated tools to identify unusual login activity, suspected fraud, duplicate accounts, security threats or potentially suspicious transactions.

Automated indicators may result in an account, transaction or request being flagged for manual review.

BlockSphereX does not intend to make a solely automated decision that produces a significant legal effect without providing an appropriate review process where required by law.

You may contact privacy@blockspherex.com if you have questions about an automated decision or security review.

Marketing communications

BlockSphereX may send service communications that are necessary to operate your account, including:

• Account security alerts.
• Deposit updates.
• Identity-verification decisions.
• Interest-credit notifications.
• Withdrawal updates.
• Password or two-factor authentication alerts.
• Changes to services, policies or account terms.

Promotional communications will be sent only where an appropriate lawful basis exists.

You may unsubscribe from optional marketing using the unsubscribe method provided in the message or by contacting:

Opting out of optional marketing does not stop essential account, legal, security or transaction communications.

Children and age restrictions

BlockSphereX is intended only for individuals who are at least 18 years old.

BlockSphereX does not knowingly permit children or minors to create accounts, complete identity verification or use investment services.

If you believe that a person under 18 has provided personal information to BlockSphereX, contact:

BlockSphereX will review the matter and take appropriate action.

Changes to this Privacy Policy

BlockSphereX may update this Privacy Policy to reflect changes in:

• Platform features.
• Technology.
• Security procedures.
• Legal or regulatory requirements.
• Service providers.
• Data-processing activities.

The updated version will be published on this page with a revised last-updated date.

Where a change is significant, BlockSphereX may provide additional notice by email, account notification, dashboard message or another appropriate method.

Contact us and make a complaint

Questions, privacy requests and complaints concerning your personal information may be sent to:

We encourage you to contact BlockSphereX first so that your concern can be reviewed and, where possible, resolved.

You may also have the right to complain to the United Kingdom Information Commissioner’s Office.